Senior Solution Consultant (AI)

Location: Remote

Company

hirify.global develops AI-first Customer Experience Automation and Contact Center as a Service solutions for customer-focused brands.

What you will do

• Lead strategic implementations of CXA and CCaaS solutions for new and existing customers.
• Provide hands-on technical guidance to customers, partners, and internal teams throughout implementation projects.
• Drive post-implementation success, customer adoption, and long-term CXA strategy.
• Collaborate with Product and Support teams to address feature requests, resolve issues, and deliver customer-aligned updates.
• Develop CXA templates, playbooks, and best practices to improve deployment consistency.
• Build trusted relationships with executives and advise stakeholders on solution strategy and success.

Requirements

• Bachelor’s degree in a technical field or significant professional experience in a technical role.
• At least 3 years of experience in Professional Services, Consulting, or IT/Software Development, focused on AI or automation solutions in a SaaS environment.
• Strong programming skills in JavaScript, Python, or TypeScript, with experience using REST APIs, webhooks, and SDKs for software integrations.
• Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains.
• Consultative communication skills, client management experience, strong organization, and the ability to work cross-functionally in a fast-paced environment.
• Fluency in written and spoken English is required.

Nice to have

• Fluency in Portuguese, Spanish, French, or German.
• Experience building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems such as Salesforce or Zendesk and contact center solutions.
• Experience with diagram and flowchart software such as Visio or Lucidchart.

Culture & Benefits

• Remote, primarily computer-based work environment.
• Inclusive culture centered on empathy, acceptance, diversity, and transparency.
• Autonomy to drive meaningful impact within an AI-focused product organization.
• Opportunity to contribute to customer experience automation used by major brands.