Customer Operations Manager (German Speaking, Remote)

Location: Remote in Europe; Portugal stated in the location header. Offices are available in Lisbon and Zurich.

Company

hirify.global develops travel technology solutions that help tour operators, travel agencies, and airlines increase sales, optimise operations, reduce costs, and improve customer experiences.

What you will do

• Own a portfolio of customers in the German-speaking market from contract signature through onboarding, go-live, and steady state.
• Plan and deliver customer onboarding projects, including scope, milestones, dependencies, risks, and go-live readiness.
• Coordinate multi-phase rollouts across Product, Engineering, technical partners, suppliers, and customer IT teams.
• Lead configuration workshops and manage integrations with suppliers and third-party systems.
• Drive product adoption, monitor operational health, manage hypercare, and identify renewal, expansion, and churn signals.
• Collect and document customer feedback, support L2+ issues, improve playbooks, and contribute to automation.

Requirements

• 4+ years of experience in a customer-facing role within B2B software, such as Delivery Manager, Implementation Manager, Customer Success Manager, Onboarding Manager, or Technical Account Manager.
• Experience running software projects end to end, including scoping, planning, dependency and risk management, and stakeholder coordination.
• Fluent German and English required.
• Strong organisational, communication, proactive problem-solving, and autonomous working skills.
• Experience working remotely while managing several customers and projects simultaneously.
• Regular use of AI tools and an interest in developing AI-first ways of working.

Nice to have

• Experience bridging business and technical topics, including integrations, APIs, configurations, and communication with engineering teams.
• Experience building AI-powered tools, automations, or workflows.
• Travel industry, consulting, or professional services experience.

Culture & Benefits

• Fully remote setup with flexible hours.
• State-of-the-art equipment and a yearly home office voucher.
• Access to advanced AI tools and expertise.
• Travel discounts, yearly travel top-ups, birthday leave, and additional holidays based on tenure.
• Career development opportunities, learning support, team events, and regular in-person get-togethers.