Senior Customer Success Manager (AI/ML)

Location: Dublin, Ireland; on-site

Company

hirify.global is an AI infrastructure company building and operating technology across energy, data centers, cloud services, and AI compute.

What you will do

• Develop and maintain long-term customer relationships while understanding business needs and technical requirements.
• Guide customers through the implementation and optimization of cloud-based AI and ML solutions, including Kubernetes.
• Act as the technical liaison between customers and internal technical, product, and engineering teams.
• Monitor customer performance, conduct regular reviews, and report on KPIs and return on investment.
• Deliver customer training and workshops, create customer-success case studies, and resolve issues affecting satisfaction and retention.
• Track industry trends, technical developments, and regulatory changes to provide strategic customer advice.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field; an advanced degree is preferred.
• Professional experience in customer success, technical account management, or a similar technology-focused role.
• Strong technical foundation in cloud computing, AI, and ML technologies.
• Ability to explain complex technical concepts clearly and communicate effectively with customers and internal teams.
• Excellent interpersonal, presentation, relationship-building, and problem-solving skills.
• Comfort working in a fast-paced environment with ambiguous and iterative requirements.

Culture & Benefits

• Full-time employment in an on-site environment.
• Pension contributions.
• Private health and dental insurance.
• Income protection and life assurance.
• Work alongside specialists in energy, manufacturing, data center construction, and cloud services.