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Описание вакансии
Текст:
TL;DR
Senior Analytics Engineer (Crypto): Building the data foundation for CX operations across support, KYC, withdrawals, and market resolution with an accent on dbt modeling, data ingestion, and semantic layer design. Focus on structuring complex crypto and prediction-market data, developing quality monitoring and self-serve datasets, and translating operational failure patterns into clear findings.
Location: Remote
Salary: $200,000–$250,000 per year, plus equity and benefits
Company
Polymarket is a prediction market platform where users trade on outcomes across politics, economics, sports, culture, and current affairs.
What you will do
- Design and maintain dbt models for ticketing, KYC, withdrawals, and market resolution workflows.
- Integrate data from Decagon, BPO partners, CRM systems, and workforce management tools into the cloud data warehouse.
- Build data quality tests, monitoring, documentation, shared metrics, and semantic-layer dimensions.
- Create dashboards and self-serve datasets for customer experience and operations teams.
- Identify recurring support failure patterns and document findings for CX playbooks and internal stakeholders.
- Partner with data engineering on shared pipelines, infrastructure decisions, and data governance.
Requirements
- 5+ years of experience in analytics engineering, data engineering, or a closely related data role.
- Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation.
- Experience with Snowflake, BigQuery, Redshift, or another cloud data warehouse.
- Experience with Fivetran or Airbyte and working knowledge of Python.
- Strong data modeling skills and experience building systems used by non-technical teams.
- Ability to diagnose complex, multi-variable issues and communicate findings clearly.
Nice to have
- Experience with customer support, CRM, or trust and safety data.
- Experience influencing product or policy decisions through CX or operations data.
- Familiarity with on-chain data or crypto transaction flows.
Culture & Benefits
- Small, high-ownership CX team with direct responsibility for real-money user experiences.
- Competitive salary, equity, and unlimited paid time off.
- Full health, vision, and dental coverage.
- 401(k) match.
- New MacBook Pro, display, and accessories for the hardware setup.
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