Senior Customer Education Manager

Location: 100% remote, based anywhere in the United States

Base salary: $100,000–$125,000 USD per year

Company

hirify.global is a global, AI-powered FinanceOS company that helps finance teams transform their work through intelligent automation, AI, and integrations with familiar finance tools.

What you will do

• Own governance of the customer enablement content library, including audits, standards, and retirement of outdated materials.
• Build repeatable frameworks for content creation, review, versioning, and retirement.
• Partner with Customer Success Managers to identify customer journey content gaps and prioritize new materials.
• Coordinate with Product, Sales, and Product Marketing to keep content aligned with product updates and messaging.
• Define standards for structure, tone, branding, and accessibility across customer-facing assets.
• Create taxonomies, templates, tagging systems, and intake processes, then measure content usage and effectiveness.

Requirements

• At least 2 years of experience in customer enablement, content strategy, or a related customer success function.
• Experience building or overhauling a content library or knowledge base from the ground up.
• Strong understanding of content structure, governance, and scalable systems.
• Ability to work independently and drive a strategic function without a team.
• Excellent written communication and an eye for polished, customer-ready materials.
• Experience partnering across Customer Success, Product, Sales, and Marketing.

Nice to have

• Experience in FP&A, SaaS, or B2B software environments.

Culture & Benefits

• Collaborative, team-oriented environment with schedule ownership and the ability to work local time.
• Meaningful equity and opportunities for long-term growth.
• 401(k) plan with up to 4% matching, plus HSA and FSA options.
• Paid medical, dental, and vision coverage, including dependent coverage.
• Flexible unlimited sick time and PTO, 12 paid company holidays, life insurance, and paternity leave.
• Additional benefits include Calm membership, vision spending support, and CPA/CFA license renewal reimbursement.