Junior IT Support & Workplace Operations Specialist

Location: Hybrid work with on-site presence 3 days per week in Ilmenau, Erfurt or Leipzig, Germany; occasional travel between offices required.

Company

hirify.global develops software that helps shape the future energy and utilities market.

What you will do

• Coordinate employee onboarding, transfers, and offboarding across three offices and remote locations.
• Purchase, configure, deliver, collect, and securely dispose of laptops, mobile devices, accessories, applications, accounts, and access rights.
• Resolve daily hardware, software, account, access, connectivity, and workplace application issues through IT support tickets.
• Administer user accounts, device enrollment, configuration, patching, and endpoint compliance through MDM tools.
• Maintain accurate IT asset, license, warranty, repair, ownership, and disposal records and assist with audits.
• Provide meeting-room and event technology support and improve documentation, processes, and user experience.

Requirements

• Initial experience in IT support, helpdesk, workplace technology, or a similar role.
• Basic knowledge of Windows, Microsoft 365, user accounts, hardware, networking, and troubleshooting.
• Degree in computer science, completed IT apprenticeship, or equivalent qualification.
• Strong organization, attention to detail, customer-focused communication, and independent problem-solving skills.
• Awareness of information security, confidentiality, and appropriate access handling.
• Good English skills are required, and on-site work in Ilmenau, Erfurt, or Leipzig is required 3 days per week.

Nice to have

• Experience with Jira Service Management, MDM or endpoint-management platforms, Microsoft Entra ID, and Microsoft 365 administration.
• Experience with hardware lifecycle and asset-management tools.
• Basic PowerShell or scripting knowledge.
• ITIL Foundation training or experience supporting Linux users or technical teams.

Culture & Benefits

• Hybrid working with regular office presence and flexible working hours.
• Workation option for up to 4 weeks per year.
• 50% subsidy for the Germany ticket and bike leasing.
• Company pension scheme and capital-forming benefits.
• Structured onboarding plan with a buddy, open feedback, collaboration, and freedom to take ownership.
• Meaningful work on software for the energy market.