Premium Support Engineer (Linux/Kubernetes)

Location: Dusseldorf, Germany

Company

hirify.global develops enterprise open source software and provides Linux, Kubernetes, Edge, and AI infrastructure solutions for data centers, multi-cloud environments, and edge computing.

What you will do

• Provide post-implementation support for enterprise customers using hirify.global technologies.
• Identify, troubleshoot, and resolve customer issues accurately and within contracted response times.
• Build relationships with customer technical and management stakeholders and develop knowledge of their systems, configurations, and business needs.
• Proactively help customers prevent problems and maintain efficient hirify.global technology environments.
• Coordinate with internal Sales, Services, and other company resources to resolve issues and identify further opportunities.
• Handle service outages and tense customer situations with a timely, service-oriented approach.

Requirements

• Technical experience designing and delivering enterprise-level solutions in at least two relevant areas, including Linux, Docker/Kubernetes, application delivery, or enterprise platforms.
• Good understanding of networking complexity and strong analytical and problem-solving skills.
• Experience in a high-tech or software company, with the ability to work independently and take initiative.
• Strong interpersonal, collaboration, prioritization, and customer relationship skills.
• Fluency in German and English is required.
• Bachelor’s degree and/or applicable experience; basic knowledge of Microsoft Office and corporate applications.

Nice to have

• Experience with Red Hat technologies or Linux accreditations.
• Ability to work outside standard business hours when required.

Culture & Benefits

• Full-time role in a dynamic, rapidly evolving environment.
• Global community built around Choice, Community, Trust, and Innovation.
• Open and inclusive culture that encourages diversity, collaboration, experimentation, and continuous improvement.
• Background checks, including criminal, credit, and/or employment reference checks, are required after accepting an offer where legally permitted.