IT Support Specialist

Location: Orlando, Florida, USA; non-remote

Salary: USD 60,000–70,000 annually

Company

hirify.global provides IT infrastructure, application development, cybersecurity, virtualization, cloud, and mobility services to government clients supporting critical mission needs.

What you will do

• Manage service requests, incidents, and work orders in AESMP (ServiceNow).
• Monitor ticket queues, assignments, priorities, documentation quality, and service-level performance.
• Generate operational reports and track service desk metrics, customer support activity, and performance trends.
• Coordinate service delivery with technical teams, project managers, Government stakeholders, and end users.
• Maintain procedures, knowledge articles, records, schedules, and configuration management documentation.
• Support quality assurance, compliance, knowledge management, and process improvement initiatives.

Requirements

• U.S. citizenship and an active DoD Secret Clearance are required.
• Four years of experience in IT operations, service desk activities, ticket management, customer support, or related IT functions.
• Experience with ServiceNow, ITSM platforms, ticket management systems, or enterprise support tools.
• Experience preparing reports and maintaining technical documentation, records, schedules, or configuration management documentation.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong communication, organization, attention to detail, and ability to manage multiple priorities.

Nice to have

• Experience in Department of Defense or Federal Government IT environments.
• Experience with operational metrics, service-level reporting, process improvement, knowledge management, or quality assurance.
• Familiarity with configuration management and recordkeeping practices.

Culture & Benefits

• Full-time Monday–Friday schedule in a non-remote role.
• Paid holidays, paid time off, medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance and life insurance.
• Retirement benefits, referral bonuses, certification reimbursement, and relocation reimbursement incentive.