5 дней назад
Lead Analyst (Service Management)
18 800 000 - 28 200 000HUF
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Lead Analyst (Service Management): Developing and coordinating enterprise service management capabilities across service lines with an accent on performance analysis, governance, and capability building. Focus on consolidating service metrics, identifying systemic improvement opportunities, and leading cross-functional initiatives that improve service quality and maturity.
Location: Budapest, Hungary; flexible home office policy.
Salary: HUF 18,800,000–28,200,000 per year.
Company
is a global healthcare company developing medicines and improving health outcomes through science.
What you will do
- Develop and maintain KPIs for enterprise service management across multiple service lines.
- Consolidate service performance, customer feedback, and effectiveness metrics into actionable insights and executive reporting.
- Guide service lines in adopting service management practices, tools, templates, and guidelines.
- Conduct quality reviews, track remediation actions, and support governance forums.
- Design training, coach service teams, and facilitate knowledge sharing.
- Lead or coordinate cross-functional improvement initiatives, measuring their outcomes and supporting process and technology enhancements.
Requirements
- 7+ years of experience in service management or a related field.
- Proven experience driving service improvement through structured initiatives and cross-functional collaboration.
- Experience with global cross-functional teams in an advisory or coordination role.
- Hands-on experience with service management systems such as ServiceNow and service management methodologies.
- Advanced data analytics, performance measurement, service management practices, Excel, and PowerPoint skills.
- Fluent English and knowledge of process optimization, service management frameworks, data modeling, data privacy, and information governance.
Culture & Benefits
- International work environment with a supportive, future-focused team.
- Flexible home office policy.
- Healthcare, prevention, wellness, and other employee benefits.
- At least 14 weeks of gender-neutral parental leave.
- Structured onboarding, training, and a dedicated buddy.
- Community events, well-being lectures, and sports clubs.
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