5 дней назад
Head of Customer Support (Forex / CFDs)
Вакансия из Telegram канала - Мэтч & Сопровод
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Описание вакансии
TL;DR
Head of Customer Support (Forex / CFDs) (Fintech): Leading 24/5 global customer support operations for a regulated Forex and CFD brokerage with an accent on shift management, escalation handling, SLA enforcement, and KPI optimization. Focus on mentoring local supervisors and agents, collaborating with Dealing Desk, Compliance, Risk, and Back-Office teams, and optimizing ticketing platforms.
#vacancy #headofsupport #customersupport #forex #cfd #limassol #cyprus #fintech #hiring
💼 HIRING:
Head of Customer Support (Forex / CFDs) 📈
📍 Location: Limassol, Cyprus (On-site)
Hiring on behalf of a regulated Forex & CFD brokerage seeking an experienced, strategic Head of Customer Support to lead a 24/5 global support operations from the Limassol HQ! 🚀
📌 Key Responsibilities:
• Direct day-to-day operations for 24/5 global support shifts and mentor local supervisors & shift agents.
• Act as the escalation point for complex technical inquiries.
• Collaborate with Dealing Desk, Compliance, Risk, and Back-Office.
• Enforce SLAs and optimize department KPIs (First Contact Resolution, Latency, CSAT).
• Manage & optimize ticketing platforms.
📌 Requirements & Qualifications:
• 4 - 5 years in financial services customer support, with 3+ years in a Head/Leadership role within a Forex/CFD broker in Cyprus.
• Expertise in MT4/MT5 Manager console environments and core trading terminology (leverage, margins, swaps).
• Full professional fluency in English (Greek, Russian, Spanish, or Arabic fluency is a major plus).
📩 Send your CV directly to
💼 HIRING:
Head of Customer Support (Forex / CFDs) 📈
📍 Location: Limassol, Cyprus (On-site)
Hiring on behalf of a regulated Forex & CFD brokerage seeking an experienced, strategic Head of Customer Support to lead a 24/5 global support operations from the Limassol HQ! 🚀
📌 Key Responsibilities:
• Direct day-to-day operations for 24/5 global support shifts and mentor local supervisors & shift agents.
• Act as the escalation point for complex technical inquiries.
• Collaborate with Dealing Desk, Compliance, Risk, and Back-Office.
• Enforce SLAs and optimize department KPIs (First Contact Resolution, Latency, CSAT).
• Manage & optimize ticketing platforms.
📌 Requirements & Qualifications:
• 4 - 5 years in financial services customer support, with 3+ years in a Head/Leadership role within a Forex/CFD broker in Cyprus.
• Expertise in MT4/MT5 Manager console environments and core trading terminology (leverage, margins, swaps).
• Full professional fluency in English (Greek, Russian, Spanish, or Arabic fluency is a major plus).
📩 Send your CV directly to
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