Security Support Specialist (Wirespeed)

Location: Remote; any location within the United Kingdom

Company

hirify.global provides active cyber insurance and cybersecurity tools designed to help businesses prevent and mitigate digital risk.

What you will do

• Provide technical support through case-management channels and scheduled customer conversations.
• Investigate complex customer security issues from initial report through resolution, escalation, and follow-up.
• Analyze security data, product behavior, case history, and customer context to recommend appropriate next steps.
• Work with Threat Engineering, Product, Engineering, and Security on investigations, product improvements, and cross-functional actions.
• Identify recurring support friction and lead improvements to escalation paths, tooling, guidance, and collaboration.
• Create documentation, runbooks, knowledge bases, case guidance, and customer-facing technical content.

Requirements

• 3 or more years of experience in security analysis, incident response, security product support, technical support, or a related field.
• Practical understanding of common cyber threats and how security issues appear in real-world environments.
• Strong investigative judgment, including the ability to assess urgency and escalate severe threat-related concerns.
• Ability to provide clear, prioritized recommendations to technical and non-technical stakeholders.
• Excellent communication, documentation, customer-service, ownership, and prioritization skills.
• Ability to collaborate across Support, Threat Engineering, Product, Engineering, and Security teams.

Nice to have

• Experience supporting security products, managed security services, or security operations teams.
• Experience with high-volume support or security operations environments.
• Experience using queries, scripts, or troubleshooting tools to investigate issues.
• Experience creating support processes, escalation workflows, runbooks, or customer-facing technical content.
• Experience leading initiatives, mentoring peers, or serving as a subject-matter expert.

Culture & Benefits

• Remote-first and inclusive work environment.
• 100% medical coverage, including outpatient care.
• Life insurance and 25+ paid holidays.
• Annual home office stipend.
• 7% employer pension contribution.
• Mental and physical health programs, including Headspace and Wellhub.