Director, Client Consulting - Global Clients & Acquirers (Payments)

Location: Singapore; at least 3 days in the office required

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Lead consulting engagements for hirify.global's Global Clients & Acquirers across Singapore, Malaysia, and Thailand.
• Use hirify.global and external data to analyze client needs, identify opportunities, and develop project pitches.
• Secure new consulting assignments and re-engagements through a consultative sales approach.
• Deliver projects by managing scope, budgets, objectives, documentation, external consultants, and implementation.
• Develop strategies to improve client performance, profitability, portfolio growth, customer lifecycle management, and product launches.
• Work cross-functionally with Marketing, Products, Risk, Client Relationship Management, and other hirify.global teams to deliver integrated solutions.

Requirements

• 12 or more years of work experience with a Bachelor's Degree, or 8 or more years with an advanced degree, or 3 or more years with a PhD.
• Experience designing and managing client consulting solutions.
• Experience analyzing client journeys and developing client experience strategies.
• Experience partnering with cross-functional teams to deliver scalable solutions.
• Experience resolving client issues, developing long-term business strategies, and supporting sales goals.
• Experience cultivating a client-centric mindset within teams.

Nice to have

• Experience in banking, card issuing, or acquiring.
• Analytical and technically minded approach.
• Strong oral and written communication skills.
• Experience with matrix management and working in fast-paced, multi-threaded environments.
• Curiosity, eagerness to learn, and ability to connect seemingly unrelated information.

Culture & Benefits

• Work within hirify.global Consulting & Analytics, a specialized consulting division focused on payments, strategy, data analytics, marketing, operations, and macroeconomics.
• Collaborate with global experts while applying local knowledge to client challenges.
• Work on engagements designed to deliver tangible financial results for payment businesses.
• Hybrid work arrangement with at least 3 days in the office; exact expectations are confirmed by the Hiring Manager.