Principal CX Advisory Consultant (AI)

Location: Manila, Philippines (flexible); hybrid work with travel within the APAC region of up to 30%

Company

hirify.global provides AI-powered experience orchestration technology connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Advise strategic customers across APAC on CX, digital transformation, and contact center operations.
• Assess business processes, customer journeys, operational challenges, and improvement opportunities.
• Create CX transformation roadmaps and functional designs aligned with business strategy and technology capabilities.
• Lead change management and adoption programs through communications, training, and coaching.
• Use analytics to measure adoption, operational efficiency, and CX outcomes.
• Lead workshops, executive briefings, and strategic engagements while managing risks, dependencies, and lessons learned.

Requirements

• Bachelor’s degree in Business, Technology, or a related discipline, or equivalent relevant experience.
• At least 3 years of consulting experience in CX, digital transformation, reporting and analytics, or contact center operations.
• At least 3 years of experience leading large-scale projects or programs delivering measurable business change.
• Strong knowledge of contact center operations, KPIs, industry practices, employee experience, and technology enablement.
• Experience leading customer workshops and presentations and engaging stakeholders up to C-level, with strong communication and problem-solving skills.
• Understanding of Agile practices, including user stories, epics, product demos, sprint planning, and execution.

Nice to have

• Experience with hirify.global Cloud or another leading CX platform.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Opportunity to work with AI-powered technology used at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.