Document Production Associate

Location: Wheeling, WV, USA. Monday-Friday, 9am-6pm Eastern Time; individual shift requirements may vary by site, with overtime as needed.

Salary: $15.91-$21.63 per hour, plus possible overtime, shift differential, call-in, and stand-by pay.

Company

Williams Lea by hirify.global provides administrative support, document production, presentation design, and marketing and communications services to legal, financial, and professional services clients worldwide.

What you will do

• Provide word processing and document production services for clients.
• Assess job requests, track work, and coordinate tasks throughout the production lifecycle.
• Edit, proofread, convert, create, and transcribe documents using established procedures and formats.
• Perform intake, workflow coordination, quality assurance, and deadline management.
• Communicate with team members, supervisors, leads, and clients about work status and deadlines.
• Troubleshoot basic software and hardware issues while maintaining service quality and client relationships.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience, preferably in a legal, banking, or large corporate environment.
• Proficiency with Microsoft Word, Excel, and PowerPoint, along with strong keyboarding and typing skills.
• Strong attention to detail, organization, problem-solving, judgment, and ability to manage multiple projects and deadlines.
• Ability to handle sensitive and confidential information and communicate professionally in writing and verbally.
• Ability to work independently and collaboratively in a fast-paced environment while maintaining professional composure.

Culture & Benefits

• Professional work environment with professional attire required.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, adoption assistance, tuition assistance, and employer or partner discounts.
• Employment is contingent on successful completion of a pre-employment background check and drug screen.