Plus
Включить Plus
Назад
Company hidden
5 дней назад

Expert Customer Success Manager

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
Expert Customer Success Manager (AI/CX): Managing strategic customer relationships and driving adoption of AI-powered customer experience solutions for banking, telecommunications, and other complex industries with an accent on customer success planning, executive engagement, and measurable business outcomes. Focus on coordinating onboarding, professional services, renewals, and sales, solving customer escalations, and improving retention and expansion across the customer lifecycle.

Location: Bogota, Colombia

Company

hirify.global provides AI-powered experience orchestration technology that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

  • Manage a portfolio of strategic and mid-market customers as the primary business contact throughout their customer experience journey.
  • Develop Customer Success Plans based on customer value drivers, success criteria, and KPIs.
  • Drive adoption of hirify.global products, services, and features while connecting them to measurable business outcomes.
  • Coordinate onboarding, professional services, renewals, sales, and other internal teams across the customer lifecycle.
  • Lead executive business reviews, account planning, customer advocacy, escalations, retention, and expansion opportunities.

Requirements

  • 12+ years of experience in technology, customer success, consulting, account management, customer experience, or related roles.
  • Experience with banking, telecommunications, financial services, or other complex industry verticals.
  • Deep understanding of customer experience in banking or financial services environments.
  • Experience with contact center or CCaaS solutions and strategic customer relationships involving senior or executive stakeholders.
  • Experience with CRM and Customer Success platforms such as Salesforce and Gainsight.
  • Bachelor’s degree in technology, business, or a related field; ability to travel up to 30%.

Nice to have

  • Familiarity with hirify.global solutions.
  • COPC certification.
  • Strong analytical, strategic, presentation, and executive relationship-building skills.

Culture & Benefits

  • Flexible-first ways of working within a global organization.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored family programs.
  • Work with AI-powered technology used at enterprise scale.

Hiring process

  • Application review by Talent Acquisition and the hiring team.
  • Zoom interview followed by meetings with the hiring manager and interview team.
  • Most processes include no more than five interviews before final steps.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

AI jobs