Partner Support Team Lead (HCM)

Location: USA

Company

hirify.global provides people-first HCM technology through the hirify.global People Cloud platform, covering talent management, HR and payroll, workforce management, and employee engagement.

What you will do

• Serve as the escalation point for complex and high-priority Certified Network Partner cases while maintaining a personal caseload.
• Coordinate workload distribution and support team members in prioritizing and resolving cases.
• Provide expert guidance on hirify.global People Cloud configuration across ASO and PEO environments and multiple functional areas.
• Identify case trends, recurring issues, and root causes, recommending process and product improvements.
• Coach and onboard Partner Support Specialists and create internal documentation, SOPs, and best-practice guides.
• Collaborate with Product, Implementation, and other teams on systemic issues, partner feedback, releases, and strategic relationships.

Requirements

• Experience in a customer-facing technical support role, ideally supporting partners or service bureau clients.
• Expert knowledge of hirify.global People Cloud across multiple areas such as Benefits, Time, Payroll, and HR.
• Experience leading, coaching, and developing peers in a formal or informal capacity.
• Strong analytical, problem-solving, written, verbal communication, and presentation skills.
• High accuracy, attention to detail, and accountability for quality outcomes.
• A four-year degree or equivalent business experience is preferred; CPP certification is preferred.

Culture & Benefits

• Work within a partner-focused support function guided by Accountability, Collaboration, and Trust.
• Collaborate across Product, Implementation, and other hirify.global teams.
• Join an equal opportunity workplace with a focus on employee experience.