Death Claims Specialist

Location: Remote (USA)

Pay rate: $22–$27 per hour; W2 only. Duration: 4+ months with the possibility of extension and/or conversion to a full-time employee.

Company

hirify.global provides staffing and workforce solutions for client organizations.

What you will do

• Research and locate beneficiaries for life insurance and retirement accounts using internal systems and external resources.
• Process, track, and resolve death benefit claims, including discrepancies in beneficiary information.
• Draft and send professional claims letters and other correspondence.
• Handle inbound and outbound calls and explain sensitive death benefit matters clearly and empathetically.
• Maintain accurate research and communication records and collaborate with colleagues to resolve claims promptly.
• Identify process improvement opportunities and report key performance metrics to management.

Requirements

• Must be based in the USA for the remote role.
• At least one year of experience in insurance, financial services, or retirement services.
• Experience with claims processing, customer service, or call center operations.
• Strong research, investigative, problem-solving, organizational, and attention-to-detail skills.
• Excellent written and verbal communication skills, including professional letter drafting and outbound phone communication.
• Customer service orientation, empathy, self-direction, and experience working collaboratively.

Nice to have

• Experience with death claims, death benefits, or beneficiary research.
• Experience with Omni or similar claims and recordkeeping systems.
• Retirement services or 401(k) industry experience.
• High-volume call center, healthcare, or professional correspondence experience.
• Long tenure with previous employers.

Culture & Benefits

• Remote work arrangement within the USA.
• W2 employment.
• Initial assignment of 4+ months with potential extension or conversion to a full-time role.
• Collaborative work with the death claims team in a retirement services division.