Fraud Operations Analyst (Fintech)

Location: Remote from Mexico; Monday-Friday, 9:00 am-5:30 pm local time in the Central time zone. Ability to work through holidays is required.

Compensation: $1,500-$2,000 USD gross per month as a contractor.

Company

hirify.global is a fintech and retail payments company providing interest-free installment plans and tools that help merchants increase conversions and order values.

What you will do

• Monitor real-time transactions and customer behavior flagged for fraud or abuse.
• Investigate transactions and account patterns using internal policies, review methodologies, and data analysis.
• Block fraudulent or risky users and clear false-positive alerts.
• Research fraud and user behavior to support machine learning models, rules, and detection systems.
• Collaborate with analysts, operations specialists, data scientists, and engineers to improve fraud prevention tools and processes.
• Resolve queued cases within service-level agreements and handle stakeholder escalations.

Requirements

• Bachelor's degree from an accredited institution.
• At least one year of experience investigating and resolving fraud incidents.
• Experience analyzing data and making decisions in a fast-paced, sometimes ambiguous environment.
• Strong attention to detail, multitasking, problem-solving, analytical, business judgment, and communication skills.
• Ability to work independently after training and through holidays.
• Experience with Claude or equivalent large language model tools is required; English resumes are required.

Nice to have

• Experience in fintech, payments, lending, banking, or financial institutions.
• Degree in statistics, mathematics, finance, economics, or a related quantitative discipline.
• Experience with SQL and data-processing or analytics tools such as Python, R, or SAS.
• Availability to start within two weeks after receiving an offer.

Culture & Benefits

• Fast-paced environment with opportunities for career advancement.
• Culture focused on high standards, ownership, calculated risk-taking, trust, constructive disagreement, and results.
• Full-time contractor position with an hourly, non-exempt work arrangement.