Team Leader - Customer Contact Center (Energy)

Location: Dayton, Ohio, United States

Company

AES is a global power company focused on electricity generation, renewable energy, and long-term sustainability.

What you will do

• Lead, coach, and develop customer service contact center employees.
• Supervise, evaluate, and improve contact center performance and key metrics.
• Communicate, implement, and interpret customer service policies and procedures.
• Align processes and policies across customer service organizations where possible.
• Ensure contact center operations comply with applicable regulations and safety procedures.
• Coordinate with peer supervisors and other AES organizations to maintain consistent practices.

Requirements

• High school diploma; additional education or professional training is preferred.
• Strong computer skills and at least two years of experience using Microsoft products.
• Experience handling sensitive or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong verbal and written communication, analytical, and constructive feedback skills.
• Understanding of CSS, regulatory guidelines, and customer service or contact center operations.

Nice to have

• At least two years of supervisory or management experience in a customer service environment.
• Experience working in a union environment.
• Experience supporting quality assurance or employee training.

Culture & Benefits

• Work within a global power company operating across 12 countries.
• Environment focused on sustainability, integrity, transparency, and responsible business practices.
• Commitment to diversity, inclusion, and equal employment opportunity.
• Employment is subject to standard I-9 work authorization verification through E-Verify.