Senior Partner Success Manager (Fintech)

Location: U.S. Remote

Base salary: $125,000–$145,000 per year, plus variable compensation and equity.

Company

hirify.global provides a customizable fintech platform that helps companies implement, administer, and track employee benefits and wellness programs.

What you will do

• Own a portfolio of strategic partners, build trusted senior-stakeholder relationships, and serve as the primary point of contact for planning, escalations, and ongoing collaboration.
• Lead partner implementations from handoff through launch and optimization across health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and other partnership models.
• Build scalable onboarding frameworks, playbooks, templates, checklists, timelines, readiness criteria, workflows, and enablement materials.
• Coordinate cross-functional workstreams with Sales, Customer Success, Implementation, Operations, Product, and Support.
• Deliver partner training, webinars, workshops, office hours, and product and implementation enablement.
• Monitor activation, utilization, engagement, retention, satisfaction, risks, and expansion opportunities, converting performance data into recommendations and action plans.

Requirements

• 5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.
• Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.
• Demonstrated success managing strategic external relationships and senior stakeholders.
• Strong experience leading implementations, onboarding programs, or complex cross-functional projects.
• Experience creating scalable processes, playbooks, templates, and operating practices, with strong organization, judgment, communication, and follow-through.
• Ability to operate independently, influence without authority, use data to assess account health, and support expansion opportunities.

Nice to have

• Experience with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms.
• Experience building or managing channel, referral, marketplace, or strategic partner programs.
• Familiarity with spending accounts, global health and wellness benefits, integrations, payments, or benefits technology workflows.
• Experience with Salesforce or another CRM, customer-success platform, or partner-management system.
• Willingness to travel occasionally for partner meetings, events, and industry conferences.

Culture & Benefits

• 95% coverage of medical, dental, and vision insurance.
• $250 one-time work-from-home setup benefit.
• $500 annual Learning & Development benefit.
• $150 monthly cell phone and internet benefit, plus $100 monthly wellness and $100 monthly co-working and commuter benefits.
• Several team offsites each year and flexible PTO.