Commercial Relationship Service Specialist Sr.

Location: Nashville, TN, United States; Workplace type: Office

Company

hirify.global provides commercial banking products and services for business customers, including deposits, loans, treasury management, and specialized financial solutions.

What you will do

• Serve as the primary point of contact for assigned commercial customers and Relationship Managers.
• Manage complex, highly visible, and sensitive customer relationships, including large corporate, public-sector, financial-services, healthcare, real-estate, and technology portfolios.
• Oversee end-to-end onboarding for commercial deposit and loan accounts, including complex features, risks, and unique customer requirements.
• Research and resolve escalated issues, assess risk, and ensure compliance with bank policies and procedures.
• Attend customer, deal-team, and business-segment meetings while supporting relationship growth through treasury and deposit products.
• Guide service colleagues and partners, establish workflows, and lead projects and bank initiatives.

Requirements

• High school diploma, GED, or equivalent required; bachelor’s degree preferred.
• 5+ years of commercial banking experience focused on deposits, loans, treasury management, customer service, or banking operations.
• Strong business acumen with the ability to manage complex customers, transactions, and operational risks.
• Excellent written and verbal communication, facilitation, negotiation, organization, and analytical skills.
• Ability to work independently, manage multiple priorities, and maintain quality and attention to detail.
• Proficiency with Microsoft Office and other digital resources.

Nice to have

• Experience mentoring, coaching, and training peers or less experienced colleagues.
• Experience with specialized commercial banking segments and products such as escrow services, deposit account control agreements, FBOs, controlled disbursement, and credit sweeps.

Culture & Benefits

• Professional, discreet, and customer-focused approach to commercial banking relationships.
• Office-based workplace with potential flexibility for certain positions outside the branch network.
• Participation in a collaborative commercial banking environment and cross-functional initiatives.