3 дня назад
Senior Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Analyst (Customer Operations): Providing end-to-end customer support and handling queries or closing sales using standard scripts, guidelines, and procedures. Focus on resolving customer issues efficiently, escalating cases when appropriate, and supporting customers from the Taguig location.
Location: City of Taguig, Philippines
Company
is a bank focused on financial services and customer support.
What you will do
- Provide end-to-end support to customers.
- Handle customer queries us standard scripts, guidelines, and procedures.
- Close sales where applicable.
- Seek assistance or escalate issues and queries when appropriate.
- Help resolve customer issues efficiently.
Requirements
- Ability to follow standard scripts, guidelines, and procedures.
- Ability to handle customer queries and support issue resolution.
- Ability to identify cases requir assistance or escalation.
Culture & Benefits
- Inclusive culture support employee development and impact for customers and society.
- Commitment to diversity, equity, and inclusion.
- Equal opportunity employment and support for accessible participation in the application and interview process.
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