Medical Administration / Billing, Inbox & Practice Support (Medical Administration)

Location: Onsite in Ortigas, Philippines. Work schedule: 7:00 AM–4:00 PM Manila time, aligned with 9:00 AM–6:00 PM AEST Sydney time.

Company

hirify.global provides administrative support services, including support for medical practices.

What you will do

• Manage the clinic inbox, categorise enquiries, forward clinical correspondence, and track outstanding administrative and doctor tasks.
• Process invoices, payments, Medicare and DVA billing, WorkCover invoicing, third-party billing, and account reconciliations.
• Monitor unpaid accounts and rejected claims, follow up invoices, and prepare information for financial reporting.
• Maintain patient records, correspondence, report registers, DVA and WorkCover documentation, and referral-source records.
• Process medical-record and document requests, coordinate referrals, and provide telephone and reception support when required.
• Support psychiatrists and practice administrators with task lists, GP and referral-source outreach, and administrative follow-up.

Requirements

• Previous Australian medical practice administration experience.
• Strong understanding of Australian Medicare, DVA, WorkCover, and private medical billing.
• Experience with Gentu, Genie, Halaxy, Cliniko, Best Practice, or MedicalDirector; Gentu experience is highly desirable.
• Experience with Australian specialist referrals and medical-record administration, with strong organisational, follow-up, communication, and accuracy skills.
• Proficiency with Microsoft Outlook and Microsoft Teams, and the ability to handle confidential patient information discreetly.
• Clinical concerns, medication-related decisions, and potential patient-risk matters must be documented and immediately escalated; the role does not provide clinical advice or make clinical decisions.

Nice to have

• Experience in psychiatry, psychology, specialist medicine, or mental-health services.

Culture & Benefits

• HMO, dental, and life insurance for the employee and one dependent from day one.
• Option to enrol additional dependents in the insurance plan.
• Paid birthday, vacation, medical, and maternity leave.
• Up to six vacation leaves may be converted to cash on the anniversary.
• Employee engagement activities include a year-end party, family day, and team building.