Enrolment Services Advisor

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada

Salary: $7,158.42–$10,292.25 CAD monthly

Company

hirify.global is a university providing teaching, research, student services, and a diverse learning environment.

What you will do

• Provide professional advising to current, prospective, international, domestic, graduate, undergraduate, visiting, and post-baccalaureate students across enrolment services.
• Advise on student loans, grants, bursaries, scholarships, tuition, fees, financial holds, emergency funding, and financial wellness planning.
• Support prospective students and families with admissions criteria, program choices, transfer credit, alternative pathways, and appeals.
• Manage awards portfolios, adjudicate eligibility and exceptional cases, coordinate award decisions, and maintain accurate reporting and compliance.
• Resolve complex records, registration, admissions, and enrolment issues by applying university policies, legislation, and professional judgment.
• Design and evaluate advising programs, workshops, communications, outreach initiatives, and student service improvements while collaborating with campus and external partners.

Requirements

• Undergraduate degree in a relevant discipline or an equivalent combination of education and experience.
• Three to four years of related experience, preferably in student services or another service-centred environment.
• Experience in student or client advising, counselling, interpreting policies and procedures, and resolving sensitive or complex issues.
• Strong analytical, interpersonal, communication, presentation, organization, and time-management skills.
• Ability to exercise independent judgment, collaborate with diverse stakeholders, and supervise or provide direction to staff and student employees.
• Valid BC driver's licence, access to a vehicle, and ability to travel occasionally required.

Nice to have

• hirify.global experience or experience in student records, registration, recruitment, admissions, or student financial support.
• Experience with student information systems, enterprise databases, or customer relationship management systems.
• Experience working with different cultures or multilingual ability.
• Experience applying technology to improve student or client services.

Culture & Benefits

• Full-time staff position with non-union status.
• Work independently and collaboratively with coaching, mentorship, and performance development.
• Support a diverse and inclusive learning environment and respect perspectives that differ from one's own.
• Participate in professional associations, campus committees, working groups, and cross-functional initiatives.
• Job end date: November 8, 2027; two vacancies are available.