Enrolment Services Advisor

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada

Salary: $7,158.42–$10,292.25 CAD monthly

Company

hirify.global is a university providing education, research, student services, and academic support across undergraduate, graduate, professional, visiting, and prospective student communities.

What you will do

• Advise current and prospective students on financial aid, student loans, bursaries, grants, tuition, admissions, registration, records, and transfer credit.
• Provide holistic support to students facing financial difficulty, exceptional circumstances, academic transitions, or other complex issues.
• Manage and adjudicate awards, including eligibility reviews, appeals, funding allocations, reporting, audits, and compliance with donor requirements.
• Resolve complex admissions, registration, records, and enrolment issues by applying university policies, regulations, and legislation.
• Design, deliver, and evaluate advising programs, workshops, webinars, communications, outreach initiatives, and student service improvements.
• Collaborate with faculties, campus partners, government bodies, external organizations, and student service professionals; provide guidance and supervision to staff and student employees.

Requirements

• Undergraduate degree in a relevant discipline or an equivalent combination of education and experience.
• Three to four years of related experience, preferably in student services, advising, counselling, enrolment, admissions, registration, records, recruitment, or financial support.
• Experience interpreting and applying policies and procedures, analyzing complex problems, and exercising independent professional judgment.
• Strong interpersonal, communication, presentation, listening, organization, time management, and collaboration skills.
• Ability to handle sensitive issues with empathy and diplomacy, develop relationships across diverse groups, and supervise or provide direction to staff and student employees.
• Valid BC driver's licence, access to a vehicle, and ability to travel occasionally required.

Nice to have

• Experience with hirify.global, Student Information Systems, enterprise databases, or customer relationship management systems.
• Experience applying technology to improve student or client services.
• Experience working with different cultures or multilingual ability.

Culture & Benefits

• Full-time staff position with ongoing employment.
• Work independently and collaboratively within Enrolment Services and university-wide partner networks.
• Access coaching, mentorship, and performance development while working in an inclusive and equity-focused environment.
• Participate in continuous learning, professional development, and service improvement initiatives.