Automation Engineer (AI/Customer Service)

Location: Remote - Europe

Company

Nebius builds a full-stack AI cloud platform for data and model training, inference, and production deployment.

What you will do

• Build agents and scripts to automate quota request processing.
• Develop self-service flows for billing and data subject request operations, including payment updates, account deletion, marketing opt-out, and invoice retrieval.
• Build and maintain LLM-powered agents that support engineers with complex tickets in real time.
• Develop N8N workflows for customer notifications and event-driven processes.
• Integrate automation with Jira API, billing API, and internal systems.
• Contribute to tooling for planned cluster operations using Terraform and runbooks, while improving existing automation as volumes grow.

Requirements

• 3+ years of software engineering experience focused on automation, backend development, or system integrations.
• Strong Python skills and hands-on experience with REST APIs and external system integrations.
• Practical experience with LLM APIs or AI agents.
• Understanding of reliable, maintainable automation systems.
• Working proficiency in English.
• Applicants must be authorized to work in the country where they apply and provide proof of employment eligibility.

Nice to have

• Experience with N8N, Temporal, or similar workflow automation tools.
• Knowledge of Jira API or other ticketing systems.
• Experience with Terraform, cloud infrastructure, Kubernetes, or containerization.
• Background in support engineering or adjacent functions.

Culture & Benefits

• Competitive compensation and career growth opportunities.
• Learning opportunities, flexibility, and ownership.
• Collaborative and innovative international environment.
• Opportunity to work on impactful AI projects with experienced engineering teams.