Director of Customer Education

Location: Remote within Florida, North Carolina, or Texas; travel may be required for customer education, on-site training, or internal training.

Company

hirify.global creates digital signage and customer experience software for more than 150,000 locations across industries including healthcare and automotive.

What you will do

• Develop the strategic vision for customer education and operational training programs.
• Design, implement, and oversee learning programs using in-person sessions, virtual classrooms, self-paced platforms, and modern learning technologies.
• Align customer enablement initiatives with company priorities through collaboration with leadership and cross-functional teams.
• Define KPIs and use data-driven insights to measure and improve program effectiveness.
• Build scalable delivery processes and partnerships with external training providers, educational institutions, and industry experts.
• Mentor customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders.

Requirements

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; an advanced degree is preferred.
• Proven experience designing and implementing customer education programs that improve adoption, retention, and satisfaction.
• Expertise in instructional design, adult learning principles, and modern training methodologies.
• Strong strategic, analytical, communication, collaboration, and team leadership skills.
• Flexibility and adaptability to lead transformation in a changing business environment.
• External candidates must be located in Florida, North Carolina, or Texas.

Culture & Benefits

• Remote work with a flexible, collaborative environment and a monthly internet allowance.
• Paid vacation, personal time, sick leave, holidays, and parental leave.
• Medical, dental, vision, HSA, FSA, disability, and life insurance benefits.
• 401(k), education reimbursement, employee assistance, pet benefits, and voluntary insurance options.
• Support for professional growth and lifelong learning.