Head of Retail Relationships (Fintech)

Location: Limassol, Cyprus. Hybrid working environment.

Company

hirify.global is a global fintech brokerage providing margin and deliverable foreign exchange, CFDs and financial spread betting through offices across six regions.

What you will do

• Lead and develop a multilingual sales team across acquisition, retention and account management.
• Own the client lifecycle from acquisition and activation through retention and reactivation across the UK, EU and LATAM.
• Drive growth in funded accounts, net deposits, revenue and active clients across retail, high-value, SME/institutional and white-label segments.
• Develop and manage IB, affiliate and white-label partnerships, including strategic onboarding and commercial negotiations.
• Establish KPIs, reporting, forecasting, budgets and CRM processes while contributing to regional P&L performance.
• Ensure compliant sales activity, cross-border servicing, financial promotions, client communications and client outcomes.

Requirements

• 8+ years of sales experience within an online CFD/FX brokerage and 5+ years leading sales teams.
• Proven delivery of FTD, net deposit and revenue targets, including acquisition and retention performance.
• Experience with FCA- and CySEC-regulated environments, MiFID II, ESMA and AML/CTF requirements.
• Strong knowledge of CFDs, leveraged products, margin, leverage, spreads, swaps and execution models.
• Experience with MetaTrader 4/5, CRM, telephony, BI and sales analytics tools.
• Fluent English is required, and candidates must have the right to work in Cyprus.

Nice to have

• Experience across LATAM markets.
• Spanish, Portuguese or additional European language skills.
• CySEC Advanced Certification or willingness to obtain it within six months.
• Experience managing complex IB, affiliate and white-label partner networks.

Culture & Benefits

• Competitive salary with a performance-based incentive structure.
• Private health insurance.
• 21 days of annual leave plus study, volunteer and sick leave.
• Learning and development opportunities, including training, certifications and personal development.
• Team-building experiences, company events and career progression into broader commercial leadership roles.

Hiring process

• Talent Acquisition Interview: 45 minutes.
• Hiring Manager Interview: 60 minutes.
• Final Interview: 60 minutes.