6 дней назад
SME - Subject Matter Expert
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SME - Subject Matter Expert (Process Improvement/Customer Service): Supporting team operations, process stewardship, incident investigations, training, and quality assurance in a local and end-to-end support environment with an accent on process optimization, standardization, and tool implementation. Focus on leading improvement initiatives, analyzing operational incidents, training helpdesk and back-office staff, and monitoring performance and compliance.
Location: Bogota Puente Aranda, Cundinamarca, Colombia
Company
is hiring an SME to support operational teams and improve helpdesk and back-office processes.
What you will do
- Support the Manager in overseeing team operations and activities.
- Provide expert process stewardship across operational areas and functions.
- Lead and participate in process improvement, standardization, system upgrades, and assigned projects.
- Review incident investigations and reporting, developing recommendations for process improvement.
- Train new hires on helpdesk and back-office support processes and provide additional training when processes change.
- Support quality assurance by monitoring staff activities, metrics, and compliance.
Requirements
- Degree or background in Business Administration or Marketing.
- Fluent English.
- Customer service experience.
- Leadership, teamwork, problem-solving, customer focus, and project management skills are preferred.
- Relocation is not offered.
- Expatriate assignments will not be considered.
Culture & Benefits
- Full-time employment.
- Opportunity to contribute to process optimization and standardization initiatives.
- Training and development responsibilities within helpdesk and back-office operations.
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