Service Specialist, Tempus Technologies (Fintech)

Location: Auburn, Indiana, United States; in-office role

Company

Tempus Technologies, a hirify.global subsidiary, develops secure point-of-sale payment integration technology and software solutions.

What you will do

• Handle customer technical support cases by phone and email.
• Troubleshoot payment devices, software, integrations, and merchant issues.
• Create and manage Jira Service Desk tickets through resolution, including bug fixes and feature requests.
• Perform basic log analysis, transaction inquiries, customer reporting, and root cause analysis.
• Provide merchant training and contribute to technical documentation.
• Participate in a monthly rotation for after-hours weekday and weekend on-call support.

Requirements

• 1–3 years of relevant experience in a customer-focused technical support position.
• Strong written and verbal communication, including the ability to explain technical issues clearly.
• Technical troubleshooting, problem-solving, organization, prioritization, and decision-making skills.
• Ability to collaborate with clients, internal service areas, senior technical staff, and support teams.
• A bachelor's degree in computer science or a related technology field is preferred but not required.
• Must work in the Auburn, Indiana office; visa sponsorship and STEM OPT participation are not available.

Nice to have

• Change management, debugging, process improvement, relationship building, root cause analysis, and trend analysis experience.
• Knowledge of ITIL service delivery, IT service improvement, standards, procedures, and process management.

Culture & Benefits

• Supportive in-office work environment focused on employee development and career advancement.
• Medical, prescription, dental, and vision coverage, with health savings account options.
• 401(k) matching, pension, stock purchase plans, insurance, and disability protection.
• Paid holidays, vacation, parental leave, and occasional absence days.
• Educational assistance, wellness programs, dependent care support, and other family benefits.