Associate Security Support Specialist (Wirespeed)

Location: Remote, Australia

Company

hirify.global provides active insurance and cybersecurity tools to help businesses prevent and manage digital risk.

What you will do

• Provide technical support through case-management channels and scheduled customer conversations.
• Investigate complex, ambiguous, and novel customer security issues through resolution, escalation, and follow-up.
• Analyze security data, product behavior, case history, and customer context to recommend practical next steps.
• Coordinate with Threat Engineering, Product, Engineering, Security, and other internal teams on investigations and product improvements.
• Create and maintain documentation, runbooks, knowledge bases, case guidance, and customer-facing technical content.
• Identify support friction and lead or contribute to initiatives improving escalation paths, response quality, tooling, and collaboration.

Requirements

• At least 3 years of experience in security analysis, incident response, security product support, technical support, or a related field.
• Practical understanding of common cyber threats and how security issues appear in real-world environments.
• Strong investigative judgment, including the ability to assess urgency and escalate severe or potentially active threats.
• Experience advising technical and non-technical stakeholders with clear, prioritized recommendations.
• Strong communication, documentation, customer-service, ownership, and collaboration skills.
• Ability to manage multiple priorities in an ambiguous, fast-paced environment and participate in an on-call or after-hours rotation as applicable.

Nice to have

• Experience supporting security products, managed security services, or security operations teams.
• Experience handling customer security investigations or technically complex support cases.
• Experience working in a high-volume support or security operations environment.
• Experience creating support processes, escalation workflows, knowledge bases, runbooks, or technical content.
• Experience using queries, scripts, or troubleshooting tools, or leading initiatives and mentoring peers.

Culture & Benefits

• Remote-first and inclusive working culture centered on protecting businesses from digital risk.
• 100% coverage of approved private health insurance premiums for employees and dependents at the applicable Australian rebate pricing.
• 20+ paid holidays and a 12% employer pension contribution.
• Annual home-office stipend.
• Headspace and Wellhub Global Digital Plan.