Staff Software Engineer, Robinhood Command Center (Reliability)

Location: Menlo Park, California office; in-person attendance expected at least 3 days per week

Base pay: $153,000–$230,000 USD annually, depending on compensation zone and location

Company

Robinhood is a financial technology company building products and infrastructure to democratize finance.

What you will do

• Lead incident mitigation by coordinating service owners, facilitating rollbacks and traffic shifts, and maintaining a clear source of truth during active incidents.
• Define reliability, observability, and incident response strategy across Robinhood’s infrastructure.
• Build dashboards, alerts, and observability frameworks for critical user journeys, availability, and business-impact metrics.
• Develop incident management processes, tooling, education, adoption, and measurement of MTTD and MTTR improvements.
• Drive post-incident governance through postmortems, severity reviews, and follow-up tracking.
• Design failure mitigation strategies, executive reliability reporting, and improvements across hundreds of services and systems.

Requirements

• 8+ years of software engineering experience, including significant production systems experience.
• 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations.
• Hands-on experience as an incident commander, IMOC, or primary on-call engineer.
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture.
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
• Strong communication and cross-functional collaboration skills during high-severity incidents.

Nice to have

• Experience with OpenTelemetry, Prometheus, Grafana, or comparable observability stacks.
• Experience mentoring engineers and contributing to hiring and engineering culture.

Culture & Benefits

• High-impact work focused on reliability and production operations.
• Performance-driven compensation with bonus opportunities, equity ownership, and 401(k) matching.
• Health insurance, life and disability insurance, fertility benefits, and mental health benefits.
• Paid time off, sick time, company holidays, parental leave, and a flexible lifestyle wallet for wellness and learning.
• Office experience with catered meals, events, and comfortable workspaces.