Operational Engineer (AI)

Location: US

Company

Nscale operates a high-performance, cost-efficient GPU cloud infrastructure for AI-native startups and global enterprises.

What you will do

• Onboard services to operational tooling, including alerting, on-call processes, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Coordinate incident response as incident commander, including communications, timelines, post-incident reviews, and follow-up actions.
• Make routine changes safer and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, operational-risk, and service-ownership reporting.

Requirements

• 2–5 years of experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call processes, runbooks, and engineering work management.
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.

Culture & Benefits

• Culture centered on ownership, accountability, and speed.
• Close involvement with the infrastructure powering AI services.
• Focus on reducing manual toil and improving operational outcomes.