Manager, Operations & Implementation (AI)

Location: London, United Kingdom. Hybrid role with teams in the office around four days a week. This is a UK-based role and requires the right to work in the United Kingdom.

Company

hirify.global is WPP’s AI-driven media operating unit, combining media, data and partnerships through the WPP Open platform to deliver personalised marketing at scale.

What you will do

• Drive training, enablement, communications and adoption for global platforms, products and new ways of working.
• Own platform access governance, including provisioning, role design, recertification and de-provisioning for internal, affiliate and client agency users.
• Run first- and second-line support, incident and request management, service-level tracking, availability monitoring and root-cause follow-up.
• Coordinate user acceptance testing, defect management and release readiness with product owners and development teams, maintaining evidence in Azure DevOps.
• Manage champion networks, stakeholder relationships, operational reporting and continuous improvement across global markets.
• Configure AI workspace agents, apply AI-assisted service content and extend automation into reporting and routine operational work.

Requirements

• Experience in enablement, change, adoption or transformation within a platform, product or technology service deployment.
• Experience delivering training, user documentation and knowledge-base content for diverse audiences, with measurable adoption impact.
• Experience leading first- and second-line application support with service-level and customer-satisfaction accountability.
• Experience administering enterprise-scale user access, roles and permissions across internal and external communities.
• Hands-on user acceptance testing and defect coordination with product and development teams, using Azure DevOps or a similar tool.
• Strong stakeholder management, communication and analytical skills in global, matrixed and multi-geographical organisations.

Nice to have

• Experience with CRM, productivity, master data management or other enterprise data platforms.
• Experience with champion networks, global rollouts, adoption metrics, behavioural change measurement or Power BI.
• Experience with AI tools, AI-assisted service desk solutions and automation platforms.

Culture & Benefits

• Open and inclusive environment focused on trust, respect, creativity and professional growth.
• Global WPP networks, employee resource groups and opportunities for learning and connection.
• Frequent in-office events, including team celebrations, thought-leadership sessions and milestone events.
• Medical, retirement, vision and dental benefits, paid time off, partner discounts and mental health awareness days.
• Hybrid working model with flexibility and accommodations discussed during the interview process.