Inflight Procedures Controller (Aviation)

Location: Abu Dhabi, United Arab Emirates

Company

An international airline connecting people across continents and cultures from its hub in Abu Dhabi.

What you will do

• Translate service development projects into efficient inflight procedures and continuously refine existing standards.
• Develop and maintain service manuals, reference materials, product libraries, and multimedia content.
• Improve documentation processes and introduce accessible digital and visual formats for service information.
• Analyze hospitality trends, benchmark industry practices, and support the prototyping and validation of new service concepts.
• Support route launches, activations, and new aircraft entry into service from preparation through post-implementation review.
• Conduct onboard audits and surveys, analyze findings, and identify opportunities to improve guest experience.

Requirements

• Degree in Hospitality Management, Communications, Business, or a related field.
• At least four years of cabin crew experience in a supervisory capacity.
• Maintained flying license required.
• Superior written and verbal English communication skills required.
• Working knowledge of data analytics and the ability to turn data into actionable insights.
• Customer-focused, detail-oriented, logical, and structured approach to problem-solving.

Nice to have

• Experience in document control, administration, and writing standards.
• PMI/PMP certification or project management experience.

Culture & Benefits

• Work within the Revenue & Commercial Division of a global airline.
• Contribute to the Journey 2030 ambition to expand the fleet, network, and workforce.
• Focus on hospitality excellence and memorable guest experiences across the airline network.