8 дней назад
Special Assistance Team Manager (Aviation)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Special Assistance Team Manager (Aviation): Developing and maintaining airline special assistance, family assistance, and humanitarian response capabilities with an accent on crisis readiness, regulatory compliance, training standards, and operational coordination. Focus on leading SAT activation during major incidents, evaluating response capability across hubs and outstations, and improving emergency response processes through audits and exercises.
Location: Abu Dhabi, United Arab Emirates
Company
is the UAE’s national airline, connecting passengers across continents from its Abu Dhabi hub.
What you will do
- Develop and maintain Special Assistance Team, Family Assistance, and Critical Incident/Peer Support programmes, including policies, procedures, protocols, and operational guidance.
- Lead SAT recruitment, volunteer engagement, training, competency assessment, and readiness management across the AUH Hub and outstations.
- Assess emergency response capability, identify gaps, and evaluate external response providers and mutual assistance arrangements with partner airlines.
- Design, coordinate, and evaluate emergency exercises and drills, incorporating lessons learned into continuous improvement.
- Manage SAT activation, mobilisation, rostering, and deployment during mass disruptions, major incidents, and crises.
- Maintain governance over readiness records, training data, rosters, equipment, documentation, systems, and operational resources.
Requirements
- Minimum eight years of aviation industry experience, preferably in an operational environment.
- Fluent written and spoken English required.
- Degree or diploma preferred in Psychology, Aviation Management, Human Factors, Safety Management, Business Management, or a related discipline.
- Demonstrated experience developing and delivering training programmes.
- Experience leading teams in high-pressure, sensitive, or crisis-related operational environments is highly desirable.
- Knowledge of aviation emergency response, family assistance, regulatory requirements, and international standards is desirable.
Nice to have
- Arabic language skills.
- Experience with digital or online learning development.
- Background in customer care, emergency planning, or crisis management.
Culture & Benefits
- Work within the Operations & Guest Experience division of a national airline.
- Support aviation operations across the Abu Dhabi hub and international outstations.
- Contribute to the Journey 2030 programme focused on fleet, network, and organisational growth.
- Full-time employment in Abu Dhabi.
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