E-Commerce Support Specialist (Graduate)

Location: Cluj-Napoca, Cluj, Romania

Base salary: 30,000–35,000 RON for the six-month contract, plus equity and benefits.

Company

hirify.global provides an AI-powered financial crime risk intelligence and compliance platform used by more than 3,000 enterprises across 75 countries.

What you will do

• Manually create, configure, and deactivate customer environments for trial members and paying customers.
• Monitor churn and trial cancellations to remove access promptly and maintain account security.
• Handle provisioning-related customer support inquiries and troubleshoot access issues using internal tools.
• Coordinate with engineering and support teams to resolve systemic provisioning and access bugs.
• Document manual provisioning knowledge and create repeatable operational playbooks.
• Use AI tooling to draft customer communications and identify opportunities for future automation.

Requirements

• Background in technical support or operations, with an understanding of user lifecycle management.
• Comfort working across multiple SaaS applications and understanding how tools integrate.
• Strong written English for customer-facing support and documentation.
• Highly organized and process-oriented approach to building repeatable systems.
• Ability to learn tools including Mesh, Pylon, Gainsight, and AI platforms such as Gemini or Claude.

Culture & Benefits

• Six-month contract focused on improving a manual provisioning workflow and preparing it for automation.
• Opportunity to work with account management, support, customer health, and AI tooling platforms.
• Equity and benefits are included in the compensation package.
• Success is measured through reduced provisioning delays, zero request backlog, and workflow improvements.