Client Success Manager (AdTech)

Location: Beijing, China; full-time, office-based role. Relocation support and work visa or immigration sponsorship are not available.

Base salary: ¥117,100–¥208,100 CNY gross annually. The role may also include equity awards and participation in incentive plans.

Company

hirify.global develops a leading game engine and 3D development platform used across games, XR, web, automotive, manufacturing, and healthcare.

What you will do

• Guide new clients from Sales handoff through onboarding, account setup, go-live, and early monetization.
• Coordinate kickoff meetings, checklists, information and document collection, timelines, and follow-ups.
• Explain Offerwall and hirify.global Ads products, onboarding requirements, standard settings, workflows, and self-service resources.
• Support Offerwall configuration, including virtual currency, entry points, exchange rates, A/B tests, and campaign allow-listing or block-listing.
• Track onboarding progress and blockers using Slack, Salesforce, WeChat, and other designated channels.
• Document client questions and recurring friction, and share feedback with Sales, Product, and Engineering.

Requirements

• Bachelor’s degree or higher; relevant internships, projects, or coursework are accepted for early-career candidates.
• Ability to explain processes clearly, organize multiple onboarding tasks, follow up consistently, and provide structured client support.
• Familiarity with mobile advertising, performance advertising, advertisers, publishers, ad platforms, and mobile measurement partners.
• Basic technical literacy with SDK, API, and MMP concepts; ability to follow troubleshooting guides and document issues clearly. Development experience is not required.
• Comfort with operational workflows, checklists, internal tools, Looker dashboards, AI-enabled support tools, and Excel pivot tables.
• Fluent spoken and written English and Mandarin are required for daily work.

Culture & Benefits

• Health, life, and disability insurance options vary by country and employment status.
• Commute subsidy, retirement or pension plans, generous vacation and personal days, and parental and family-care programs may be available.
• Employee stock ownership, mental health support, employee resource groups, and a global employee assistance program.
• Training and development programs, office snacks, and volunteering and donation matching programs.