Customer Success Manager (AdTech)

Location: Hong Kong

Company

hirify.global is an AI-powered advertising technology company providing an integrated platform for media, creative, and advertising intelligence.

What you will do

• Own assigned customer accounts end to end as the primary point of contact.
• Manage a growing book of business and drive platform adoption, renewals, expansion, and customer advocacy.
• Identify opportunities to improve customer performance and long-term value.
• Develop expertise in the hirify.global platform and social advertising to solve customer problems and provide practical guidance.
• Build relationships with customers and media partners including Facebook, Pinterest, and Snapchat.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering, while representing customer needs internally.

Requirements

• Experience in customer success or a similar customer-facing role with ownership of customer relationships.
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
• Ability to work independently, prioritize effectively, and make sound account decisions.
• Ability to explain complex concepts clearly and translate data into practical insights.
• Strong written and spoken communication skills.
• Willingness to travel for customer meetings, conferences, and industry events when needed.

Nice to have

• Experience in media or digital agencies.

Culture & Benefits

• Work in a multinational team of more than 750 employees representing over 60 nationalities.
• Collaborate across teams and countries in an inclusive environment focused on respect and belonging.
• Support brands and advertisers across major media platforms and large-scale advertising campaigns.