Partner Success Manager (AI)

Location: Beijing, China

Company

hirify.global is a global research publisher providing journals, books, technology-enabled products, platforms, and services for researchers, health professionals, and educators.

What you will do

• Build, manage, and grow strategic relationships with AI partners across China, South Korea, and Mongolia.
• Develop partner success plans covering onboarding, product adoption, satisfaction, retention, renewals, and expansion opportunities.
• Help partners understand data structures, integration methods, and product best practices.
• Coordinate internal teams to resolve technical, operational, and data-related issues and support complex commercial workflows.
• Analyze partner usage data and provide actionable insights on trends, risks, and opportunities.
• Monitor regional AI ecosystem developments and support innovative go-to-market strategies.

Requirements

• At least 3 years of experience working with AI/ML companies, data products, or enterprise technology clients.
• At least 3 years of experience in partnerships, customer success, project management, or related responsibilities.
• Master’s degree in STEM; a background in medicine is an advantage.
• Strong analytical, communication, relationship-building, and cross-functional coordination skills.
• Business-level English and Mandarin Chinese.

Nice to have

• Experience with CRM and customer success platforms such as Salesforce.

Culture & Benefits

• Work in an AI Growth and Partnerships team supporting AI developers, R&D teams, and institutions.
• Contribute to copyright-compliant AI-ready products involving summarization, text and data mining, augmented generation, and model fine-tuning.
• Inclusive environment focused on diverse perspectives, accessibility, and equal participation.