Customer Experience Supervisor

Location: Buenos Aires, Argentina; hybrid model with mainly remote work and attendance at the office on demand

Company

hirify.global is a chef-focused food marketplace and meal-delivery platform that connects customers with freshly prepared meals.

What you will do

• Manage daily and weekly customer support workflows, team pace, efficiency, and scheduled shifts.
• Monitor teammate performance, conduct check-ins, and organize priorities when shifts begin.
• Handle critical customer cases and exceptions, ensuring timely follow-up and a high-quality experience.
• Analyze inbound conversations, team KPIs, and operational issues to identify data-driven solutions.
• Coordinate between market operations and the Customer Experience team to provide timely service updates.
• Support hiring, training, weekly standups, KPI reviews, case studies, and CX initiatives.

Requirements

• At least 2 years of experience resolving inbound customer issues through email, phone, or chat.
• Experience leading a customer support team, managing reports, and organizing live queues.
• Outstanding English communication skills, both written and spoken.
• Customer-centric mindset, strong organization under pressure, empathy, and effective communication.
• Data-driven approach and willingness to support team members and go the extra mile.
• Availability to work on Argentinian public holidays; these days are paid accordingly.

Nice to have

• Knowledge of nutritional information and fine dining.

Culture & Benefits

• Hybrid working model with the position mainly performed remotely.
• Payment in USD.
• Multiple schedules are available.
• 15 vacation days per year from the start date, paid family leave, and compassionate leave.
• Monthly healthcare stipend, a paid four-week sabbatical after five years, and customizable wellness, learning, and lifestyle benefits.
• AI-forward workplace with access to ChatGPT and Claude, plus a personalized English coach.

Hiring process

• Application review with a resume submitted in English.
• Preliminary assessment, take-home test, panel interview, and hiring manager interview.
• Reference check followed by an offer.