Manager - BCG Vantage, Customer Experience (CX)

Location: Madrid or Paris

Company

hirify.global is a global management consulting firm delivering strategy, technology, design, and transformation solutions.

What you will do

• Provide Customer Experience and Sales expertise to global BCG Vantage teams and client case teams.
• Support client pitches by clarifying needs, identifying pain points, gathering relevant examples, and coordinating experts and materials.
• Develop customer-centric commercial and relationship strategies based on qualitative and quantitative research.
• Diagnose channel performance, redesign channel mixes, and map and redesign end-to-end customer journeys.
• Design CX operating models covering organizational structure, governance, and KPIs.
• Develop intellectual property and knowledge assets, support commercialization and go-to-market efforts, and mentor junior colleagues.

Requirements

• 3+ years of relevant consulting experience or at least 4 years of relevant industry experience; 6–10+ years is strongly preferred.
• Bachelor’s degree in a relevant field.
• Hands-on B2C experience in customer research, channel diagnostics, customer journey redesign, or CX operating model design.
• Experience supporting client pitches, presales, complex sales cycles, deal conversion, and demo creation.
• Experience using AI-enabled tools and mentoring or coaching colleagues.
• Fluency in English is required; additional languages may be requested depending on location.

Nice to have

• Key account management experience.
• Experience or interest connecting Marketing with Sales and Service topics.

Culture & Benefits

• Work in a global, collaborative environment with colleagues across BCG practices and markets.
• Access to proprietary expertise, data assets, tools, and thought leadership materials.
• Opportunity to contribute to innovative Customer Experience topics and commercialization initiatives.
• Responsibility for coaching and supporting the career development of junior colleagues.