Onsite Resident Field Technical Support & Tech Consulting - Nonstop Systems

Location: Onsite at an HPE partner/customer office in Mexico City, Mexico; availability for extended rotating shifts is required.

Company

hirify.global provides IT services and digital transformation expertise across edge-to-cloud environments.

What you will do

• Provide Level 1 technical support for incidents involving HPE NonStop hardware and selected software.
• Troubleshoot basic system issues, escalate complex problems to engineering teams, and follow up on incidents.
• Apply patches and firmware updates, and support software upgrades through customer change management processes.
• Monitor systems continuously and maintain hardware and software inventories, including licenses and users.
• Participate in customer review meetings and continuous service improvement initiatives.
• Collaborate with engineering, product support, account management, customers, and peers while documenting and sharing knowledge.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 2 years of experience supporting general systems in enterprise environments.
• Familiarity with ITIL processes, including Incident, Problem, and Change Management.
• Excellent troubleshooting, communication, and customer service skills.
• Excellent communication skills in English.
• Availability to work extended rotating shifts.

Nice to have

• Knowledge of HPE NonStop systems.
• Understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts.
• Experience with NonStop utilities including SCF, FUP, TMF, EMS, and PATHWAY.
• HPE ASE – NonStop Systems certification.
• ITIL Foundation certification or higher.
• Knowledge of HPE NonStop, HPE Unix, or Linux operating systems, HPE ProLiant Compute, HPE Storage, and HPE Networking.

Culture & Benefits

• Health and wellbeing benefits support physical, financial, and emotional wellbeing.
• Professional development programs support career growth and knowledge specialization.
• Inclusive work environment that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.