Customer Experience Representative, Trump Accounts Resolution Desk (Fintech)

Location: Westlake, TX office; in-person attendance required 5 days per week. Customer support coverage operates seven days a week from 7:00 a.m. to 10:00 p.m. ET, with schedules assigned according to business needs. Restricted to US citizens or lawful permanent residents due to legal requirements.

Salary: $24.70–$29 USD per hour for Zone 2, which includes Westlake, TX. The role is also eligible for a bonus plan.

Company

Robinhood is a financial services company building brokerage products and supporting the federal Trump Accounts program as its brokerage and initial trustee.

What you will do

• Support Trump Accounts customers through phone, email, and chat.
• Help customers with account setup, eligibility, contributions, and custodial account questions.
• Build expertise in equities trading, margin, options trading, and other financial concepts.
• Identify recurring customer issues, process friction, and product gaps in a newly launched platform.
• Aggregate customer feedback and communicate patterns to leadership.
• Provide flexible coverage during evenings, weekends, and special events.

Requirements

• Active FINRA Series 7 and Series 63 licenses.
• Strong customer service, written communication, and verbal communication skills.
• Ability to support customers through phone and written channels and defuse customer anxiety.
• Ability to adapt, exercise independent judgment, prioritize multiple tasks, and work effectively in a fast-paced environment.
• Schedule flexibility to support customer demand across evenings and weekends.
• US citizenship or lawful permanent residency is required.

Culture & Benefits

• High-impact work in a fast-moving, high-visibility financial services environment.
• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• 100% paid employee health insurance and 90% dependent coverage.
• AI tools and continuous AI skill-building for all employees.
• Paid time off, sick time, company holidays, parental leave, life and disability insurance, fertility benefits, and mental health benefits.
• Office-based workspaces with catered meals, events, and a flexible lifestyle wallet for wellness and learning.