Collections Specialist (Medical Billing)

Location: Remote within the United States; must live in the Central or Eastern Time zones and travel to the Pittsburgh office four times a year.

Company

hirify.global develops assistive communication solutions that help people with disabilities express themselves, connect with the world, and live richer lives.

What you will do

• Manage assigned accounts and ensure accurate, timely billing, collections, and payment activity.
• Verify claims, follow up with insurance payers, investigate denials, and coordinate billing corrections.
• Work with funding consultants, clients, customers, SPLs, and vendors to resolve documentation and payment issues.
• Prepare appeals and other correspondence to support payment collection.
• Review posted payments, investigate discrepancies, process approved adjustments and write-offs, and complete refund paperwork.
• Document collection activity, monitor account outcomes, meet productivity and cash targets, and follow applicable funding regulations.

Requirements

• High school diploma.
• At least two years of experience in computer operations, accounting, collections, high-volume medical billing, or insurance claims processing.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to research claim information online.
• Strong customer service, interpersonal, oral and written communication, teamwork, organizational, time-management, and problem-solving skills.
• Ability to exercise independent judgment, manage confidential information, gather and summarize data, and maintain records.
• Must be based in the Central or Eastern Time zones and able to travel to Pittsburgh four times a year.

Nice to have

• Knowledge of payment posting, contractual adjustments, refunds, medical insurance claims procedures, and required documentation.

Culture & Benefits

• Remote work with required periodic travel to the Pittsburgh office.
• Work in a mission-driven environment focused on assistive communication and improving customers' lives.
• Collaborative culture that welcomes individuality and diverse perspectives.
• Full-time employment with opportunities for career growth and process improvement.