Manager Customer Engineer (Semiconductor)

Location: Villach, Austria. Onsite customer-facing role with regular customer visits and approximately 25% travel. Relocation eligible.

Salary: €64,000–€88,000 per year. For sales roles, the posted range represents target total cash, including base salary and target bonus.

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Develop and maintain relationships with customers at all relevant levels and perform regular customer visits.
• Manage, coach, and direct customer engineers, including objective setting, performance appraisals, career planning, salary planning, and corrective actions.
• Coordinate with product divisions, technical support, training, spares, reliability, sales, and field engineering.
• Plan and oversee system installations, including pre-facility meetings, start-up meetings, reporting, execution, and process support identification.
• Manage account planning, district financial forecasts, cost efficiency, escalations, and business reporting.
• Manage RMA procedures and customer engineer effectiveness, hours tracking, mentoring, and operational performance.

Requirements

• Understanding of procedures and concepts within the relevant job family and basic knowledge of related job families.
• Ability to improve team efficiency through cooperation with closely related business areas.
• Formal supervisory experience, including setting priorities and coaching employees to meet deadlines.
• Judgment to identify and resolve day-to-day technical and operational problems.
• Ability to communicate tactfully with customers, vendors, suppliers, and employees and handle sensitive issues.
• Compliance with hirify.global' Standards of Business Conduct and ethical requirements.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs.
• Regular performance, mentoring, and recognition programs for customer engineers.