Product Support Specialist (GolfNow B2B Technology)

Location: Belfast, United Kingdom

Company

A media and entertainment business operating digital platforms and trusted brands across news, finance, golf, sports, and entertainment.

What you will do

• Provide first-line support for the B2B technology portfolio, owning customer enquiries from first contact through resolution or escalation.
• Support customers by email, phone, and online channels, explaining technical information clearly.
• Diagnose product, configuration, and workflow issues and guide customers through effective next steps.
• Manage and prioritise cases in Salesforce, provide timely updates, and escalate complex incidents with useful investigation details.
• Identify recurring issues and product defects, sharing evidence and customer impact with Product and Engineering teams.
• Create support content, maintain product knowledge, and collaborate with Implementation, Product, Engineering, and commercial teams.

Requirements

• At least one year of experience in customer support, customer service, operations, or a similar customer-facing role.
• Clear and calm communication skills by phone and in writing, including the ability to explain technical information.
• Practical, curious problem-solving approach with the ability to investigate issues and ask effective questions.
• Ability to manage priorities in a busy environment while maintaining strong customer care.
• Experience with CRM, case-management, or ticketing tools such as Salesforce and Jira, or the ability to learn them quickly.
• Availability for scheduled weekend support cover and an in-person interview at a company location if required.

Culture & Benefits

• Full-time position within the Digital Platforms & Ventures business segment.
• Scheduled weekend coverage is shared through a team rota.
• Collaborative work with Implementation, Product, Engineering, and commercial teams.
• Inclusive and equal-opportunity working environment.