Customer Care Analyst (Fintech)

Location: Remote from Mexico, Peru, Bolivia, or Venezuela. Afternoon/evening availability required.

Company

Builds accessible financial products for freelancers, remote workers, and everyday users across Latin America, including international payments and crypto asset management.

What you will do

• Handle user inquiries through chat, email, and other support channels with clear, contextual responses.
• Prioritize multiple cases, resolve issues when possible, and escalate cases appropriately.
• Identify recurring issues, bugs, friction points, and opportunities to reduce repeat contacts.
• Use multiple tools, dashboards, simple queries, and internal data sources to investigate cases.
• Suggest improvements to support processes, responses, and the overall user experience.

Requirements

• Experience in customer support; fintech, crypto, or digital product experience is beneficial.
• Strong written communication and the ability to work independently.
• Strong prioritization, judgment under pressure, and ownership in high-demand environments.
• Comfort using multiple tools and learning new tools independently.
• Ability to understand queries and retrieve information from databases or data tools.
• Intermediate English and residence in Mexico, Peru, Bolivia, or Venezuela required; afternoon/evening availability required.

Nice to have

• Experience in high-volume support teams.
• Experience with Zendesk, Intercom, Slack, Notion, or Google Workspace.
• Experience with dashboards, data tools, user feedback patterns, and process improvement.

Culture & Benefits

• Competitive compensation paid in USDT.
• Six weeks of vacation and flexible hours.
• MacBook and an annual professional development budget.
• Startup environment focused on innovation, transparency, autonomy, and measurable impact.