Returns & Claims Associate

Location: Kazakhstan; remote work flexibility

Company

hirify.global operates a digital marketplace connecting buyers with manufacturers and global manufacturing capacity.

What you will do

• Register, assess, and resolve customer and partner claims involving logistics, service quality, billing, products, orders, contracts, and exceptions.
• Coordinate physical and non-physical returns, validate approvals, track status, and maintain accurate system updates.
• Act as the point of contact for claims and coordinate with Logistics, Finance, Sales, Legal, Production, suppliers, and external partners.
• Manage credits, refunds, reimbursements, reconciliations, audits, and records in ERP and related systems.
• Track claim volumes, root causes, resolution times, and outcomes while identifying corrective and preventive actions.
• Communicate claim status and outcomes clearly, including in sensitive or escalated cases.

Requirements

• English at B2+ level.
• Italian and/or Spanish language skills.
• 2–3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
• Strong analytical, problem-solving, communication, and organizational skills with high attention to detail.
• Ability to manage multiple claim types and priorities in parallel.

Nice to have

• Experience in marketplaces, platforms, or B2B environments.
• Exposure to contracts, SLAs, or policy-driven decision-making.
• Experience with ERP, CRM, or ticketing tools.
• Data literacy and basic reporting skills.

Culture & Benefits

• Remote work flexibility.
• Company-provided laptop and work tools.
• Language learning support.
• Professional growth, training, and skill development opportunities.
• Collaborative team environment with corporate events and team-building activities.