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Technical Support Representative (Webhosting)
Описание вакансии
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TL;DR
Technical Support Representative (Webhosting): Providing technical assistance and troubleshooting for customers using cloud infrastructure and hosting services with an accent on website development and CMS. Focus on resolving email issues, managing WordPress configurations, and driving customer success through technical solutions.
Location: Cebu City, Philippines
Company
provides web hosting, cloud infrastructure, cloud services, domains, website builders, online marketing tools, and cloud solutions for businesses.
What you will do
- Support customers with website, hosting, and technology-related questions.
- Troubleshoot issues involving websites, WordPress, content management systems, and email.
- Provide solutions-oriented customer service and technical guidance.
- Support sales-related conversations and work toward assigned targets.
- Maintain calm and professional communication in all circumstances.
Requirements
- At least second-year college level or graduation from a two-year course.
- Excellent English communication skills.
- Willingness to work on shifting schedules.
- Ability to remain calm, professional, highly motivated, and target-driven.
- At least six months of sales or customer service experience is advantageous.
- Knowledge of website development, web hosting, WordPress, content management systems, or basic email troubleshooting is advantageous.
Culture & Benefits
- Competitive salary with bonuses and unlimited commission.
- Generous paid time off.
- Healthcare and life insurance coverage from day one.
- Company and statutory benefits above industry standards.
- Training and development opportunities.
- Work-life balance and monthly and quarterly engagement activities.
Музыка
Осень
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