Technical Support Representative (Webhosting)

TL;DR

Technical Support Representative (Webhosting): Providing technical assistance and troubleshooting for customers using cloud infrastructure and hosting services with an accent on website development and CMS. Focus on resolving email issues, managing WordPress configurations, and driving customer success through technical solutions.

Location: Must be based in Cebu City, Philippines

Company

Leading European provider of cloud infrastructure, cloud services, and hosting services for SMBs.

What you will do

• Provide technical support and troubleshooting for creators and local businesses to help them succeed online.
• Assist customers with website development, web hosting, and WordPress-related queries.
• Handle basic email knowledge and troubleshooting tasks.
• Support users with Content Management Systems (CMS).
• Maintain a professional demeanor while meeting targets in a fast-paced environment.

Requirements

• Location: Must be based in Cebu City, Philippines.
• At least 2nd year College Level or Graduate of any 2-year course.
• Excellent English communication skills.
• Willingness to work on shifting schedules.
• Solutions-oriented mindset and ability to remain calm under pressure.

Nice to have

• At least 6 months of sales or customer service experience.
• Knowledge in Website Development, Webhosting, and WordPress.
• Experience with Content Management Systems (CMS).
• Basic email troubleshooting skills.

Culture & Benefits

• Competitive salary, bonuses, and unlimited commission.
• Healthcare and Life Insurance coverage from day 1.
• Generous paid time off and statutory benefits.
• Training and professional development opportunities.
• Monthly and quarterly engagement activities.
• Friendly working culture with flat hierarchies and a focus on work-life balance.